Archana Agrawal
The president of Intercom who specializes in AI and customer service.
Best podcasts with Archana Agrawal
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Aug 8, 2024 • 21min
Off Script: Better, faster, cheaper
Archana Agrawal, president of Intercom and an expert in AI and customer service, dives into how AI is reshaping the customer support landscape. She discusses the transition from local to global service models and the challenges they bring. Agrawal highlights AI's knack for quickly resolving simple queries, allowing human agents to tackle more complex issues. This innovative approach promises a future where customer service is not only cost-effective but also enhances satisfaction and business profitability.
