April Renner

April Renner, a seasoned Business Continuity Manager at Burns & McDonnell, shares her insights on fostering engagement with subject matter experts. She emphasizes the importance of empathy and understanding competing priorities. April discusses strategies, such as using tailored scenarios to clarify recovery roles and leveraging genuine curiosity to unlock deeper insights. She also addresses handling resistance with charm and strategic communication, highlighting a people-first approach to transform SMEs into committed champions of resilience.