April Harding

April Harding, former IRS director of user experience services and the mind behind the IRS 2029 Plus modernization plan, shares her insights on transforming the IRS into a more efficient entity. She discusses the importance of user experience in tax collection and customer service, emphasizing trust in government. Harding addresses privacy concerns, the challenges of staffing, and the need for empowered leadership to successfully implement changes. Her optimism for the future transformation of IRS digital services shines through as she expresses her commitment to public-sector improvement.