Anuar Chapur

Anuar Chapur, Chief Product and Technology Officer at Palace Resorts, and Gabrielle Bufrem, a product and leadership coach, explore a game-changing transformation in a major hospitality company. They discuss the cultural shifts that redefined operations to drive customer-centric outcomes and significantly boost conversion rates. Key topics include the importance of coaching, trust-building, and team topology in achieving tangible results. They offer practical advice for any organization considering a transformation, emphasizing the need for commitment and strategic planning.