In a thought-provoking discussion, Anthony Iannicello, Vice President of Product Management at Q2, and David Sant, Chief Strategy Officer at Cypress Credit Union, explore the evolving landscape of personalized banking. They reveal surprising generational similarities in banking preferences and the high trust level consumers have in financial institutions. The conversation highlights the critical role of AI in enhancing customer experiences, the challenges of data management, and the innovative strategies smaller financial institutions can implement to stay competitive.