Annie Fallows
Head of the Navigator Platform at Capital One, leading development of digital tools like AutoNavigator to improve dealer-consumer trust and streamline the car-buying experience.
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Jan 29, 2026 • 30min
Solving the $182M Handoff Problem – Winning Back Customer Trust & Gen Z Buyers | Annie Fallows, Head of Navigator Platform at Capital One
Annie Fallows, Head of the Navigator Platform at Capital One, leads development of digital car‑buying tools. She talks about the jump in dealer trust, why Gen Z is both loyal and financially anxious, and how better online-to-showroom handoffs and contextual AI lift conversion rates.
