Anne Dyer

Anne Dyer, Senior Manager of Customer Experience and Loyalty at Olipop, brings her expertise to the table. She shares hilarious mishaps like the surprise socks mix-up and a shaker-cup launch gone wrong. They dive into the challenges of omnichannel growth, revealing how Olipop transitioned to big retailers. AI's role in customer interaction is also discussed, showcasing intent recognition and automated support. With charm and wit, Anne highlights the unpredictable yet rewarding nature of customer experience.