In this engaging conversation, Andy Tay, Senior Managing Director and Cloud First Lead at Accenture, emphasizes the necessity of a robust digital core for AI readiness. He reveals how ethical AI practices can prevent common pitfalls and why nurturing human involvement is key to success. Andy discusses the importance of strategic partnerships for upgrading digital capabilities and enhancing customer engagement, using real-world examples from the fast food industry. His insights underscore that digital transformation is an ongoing journey, not a destination.