Andy O’Dower

Twilio’s VP of Product Management for Voice, Video, and Flex, with expertise in building and scaling platforms.

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Feb 3, 2025 • 29min

How Twilio is transforming customer communication with AI

Andy O’Dower, Twilio’s VP of Product Management, shares insights into transforming customer communication. He discusses how Twilio simplifies complex systems for developers, integrating voice, video, and messaging with ease. The conversation highlights the impact of AI in delivering personalized customer experiences through tools like sentiment analysis and virtual agents. Andy also emphasizes the importance of trust and privacy in AI, advocating for transparency to ensure secure interactions in this evolving landscape.

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