Andy Novins

In this engaging discussion, Andy Novins, a real estate practitioner and former women's apparel company co-owner, reveals how he applies Deming principles to his niche farming practice. He shares how control charts help him track market shifts and manage client expectations effectively. Andy emphasizes the importance of customer delight policies and the value of niche differentiation in real estate. His insights highlight how strategic thinking and continuous improvement can lead to a competitive advantage in a challenging market.