Andrew Hatch

In this chat, Andrew Hatch, a seasoned software engineer from Cisco Thousandize, dives into the intriguing world of runbooks. He discusses their dual nature in incident management, highlighting both strengths and weaknesses. Andrew emphasizes the importance of understanding complex systems for creating effective runbooks, while also addressing the pitfalls of over-reliance during crises. The conversation touches on the transformation of static runbooks into dynamic resources through operations reviews, showcasing the value of adaptability and teamwork in tech resilience.