Andrea Cedillo

In this engaging discussion, Andrea Cedillo, Head of Customer Support at ParkHub, shares insights on optimizing customer experiences in parking management. She highlights the critical role parking plays as the first touchpoint for event attendees and how an innovative app transforms that experience. The conversation delves into the importance of soft skills in customer service and strategies for employee engagement that bolster team dynamics. Andrea also discusses achieving exceptional customer satisfaction scores and the adaptability required during seasonal events.