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Amy Oilman

SVP of Customer Success at Conversica, Amy Oilman has extensive experience building and leading customer success teams at companies like Google and Salesforce. She shares insights on creating effective teams and battling churn.

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Jan 29, 2025 • 28min

How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica)

In this discussion, Amy Oilman, SVP of Customer Success at Conversica, draws from her extensive background at Google and Salesforce. She emphasizes the importance of a clear team vision and core values in building effective customer success teams. Amy shares innovative strategies for battling customer churn and fostering lasting relationships. Additionally, she dives into the significance of hiring with intention, promoting empathy, and preparing effectively for customer interactions to drive satisfaction and success.