Amy Oilman

In this discussion, Amy Oilman, SVP of Customer Success at Conversica, draws from her extensive background at Google and Salesforce. She emphasizes the importance of a clear team vision and core values in building effective customer success teams. Amy shares innovative strategies for battling customer churn and fostering lasting relationships. Additionally, she dives into the significance of hiring with intention, promoting empathy, and preparing effectively for customer interactions to drive satisfaction and success.