Amy Lokey

Amy Lokey, Chief Experience Officer at ServiceNow, dives into her vital role in unifying product and customer experiences. She discusses innovative approaches to measuring user experience, emphasizing the blend of qualitative and quantitative metrics. Lokey also tackles the transformative impact of AI on design processes, stressing the importance of ethical standards in technology. Additionally, she shares her personal growth journey as a leader, highlighting the dynamic interplay of design, marketing, and human psychology in creating meaningful user interactions.

Amy Lokey, the Chief Experience Officer at ServiceNow, previously led UX for G Suite and LinkedIn. In this engaging talk, she sheds light on how her team is innovating AI-powered systems to streamline workplace interactions. Lokey discusses the shift from generative AI to agentic technologies, emphasizing their application in enhancing customer service. She also examines the challenges of integrating AI into enterprise solutions, underscoring the need for thorough testing and user feedback to ensure success in design and functionality.