Amy Lokey

Amy Lokey, Chief Experience Officer at ServiceNow, dives into her vital role in unifying product and customer experiences. She discusses innovative approaches to measuring user experience, emphasizing the blend of qualitative and quantitative metrics. Lokey also tackles the transformative impact of AI on design processes, stressing the importance of ethical standards in technology. Additionally, she shares her personal growth journey as a leader, highlighting the dynamic interplay of design, marketing, and human psychology in creating meaningful user interactions.