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Amit Zavery
President, Chief Product Officer and COO at ServiceNow, responsible for the company's platform, products, engineering, cloud infrastructure, and user experience; guest discussing ServiceNow's AI and workflow strategy.
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Oct 15, 2025
• 46min
ServiceNow’s AI Control Tower and the Future of Workflows
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Amit Zavery, the President and COO of ServiceNow, dives into the transformative power of AI in the workplace. He discusses the creation of an AI Control Tower to enhance workflow orchestration across various systems, emphasizing AI as the new user interface. Zavery also explores how ServiceNow's agentic AI optimizes onboarding, ensuring compliance and better outcomes. With real-world examples from sectors like telecommunications and public agencies, he highlights the platform's capability to integrate legacy systems while driving productivity and industry-specific innovations.
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