Amit RG

Amit RG, co-founder and CEO of Richpanel, an AI-centric CX platform, shares insights on modern customer experience. He discusses how automating tier-1 support can streamline workflows and enhance insights. The conversation dives into whether CX should belong under marketing or operations, revealing how proactive, self-service models can drive customer engagement. Amit highlights novel revenue opportunities through optimizing tracking pages and transforming warranty claims into upsell chances, showcasing a future where AI revolutionizes customer interactions and retention strategies.