Amit Malik

Amit Malik, Content Portfolio Lead for AI at Salesforce, shares insights on teaching AI to Salesforce users. He emphasizes the shift from traditional knowledge to value-based learning, advising admins to grasp core AI concepts as they evolve. Amit introduces a five-question framework to assess when to use AI agents and discusses various pre-built templates available for specific needs. He also highlights the significance of understanding Data Cloud and the role of effective instructors in enhancing the learning experience for diverse learners.

Amit Malik, Content Portfolio Lead for AI at Salesforce, brings valuable insights into teaching AI to admins. He stresses the importance of focusing on what learners can accomplish in the next year, rather than past knowledge. Amit shares a five-question framework to determine when to use AI agents effectively. He also discusses the Data Cloud's role in improving AI interactions and encourages aligning technology with business goals. Curiosity emerges as a key element in effective training for Salesforce users, highlighting the need for tailored, hands-on learning.

Amit Malik, the Content Portfolio Lead for AI within Product Education at Salesforce, dives into the essentials of mastering Agentforce and Data Cloud. He emphasizes the importance of filtering out noise when learning AI and advocates for 'knowledge distillation' to grasp core concepts first. Amit shares a framework for deciding whether an AI agent is the solution to a problem and highlights the dynamic role of instructors in fostering curiosity and engagement. He urges listeners to prioritize practical experiences for effective learning in the evolving tech landscape.