Amanda Edington

Amanda Edington, VP of Account Management at Payscale, transforms her team's approach to growth by prioritizing client service. She reveals how shifting the mindset from chasing new customers to nurturing existing relationships fosters retention and drives expansion. Through coaching and curiosity, account managers can uncover true client needs. Amanda emphasizes the importance of asking, 'How can we be a better partner for you?' to enhance partnerships and prevent churn. Discover how genuine value delivery translates into customer elation and long-term success.