Aly Mahan

Product Operations Manager at Pendo, helping the company ship more consistently while scaling their product team. She is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.

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Jun 13, 2025 • 51min

Using AI for discovery, feedback, and decision-making with Aly Mahan

Aly Mahan, Product Operations Manager at Pendo, shares her expertise in navigating customer feedback and leveraging AI for product decision-making. She discusses the balance between responding to feedback and maintaining strategic focus, debunks the myth of 'inbox zero' in product feedback, and highlights the significance of systematic approaches. Aly also emphasizes the importance of combining qualitative insights with AI tools to enhance team efficiency and improve product strategies, all while keeping the core vision intact.

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