Allison Paine Landers

Allison Paine Landers, CXO for Banking and Lending at UBS and a FinTech Top 100 Women leader, shares her vast experience in financial services. She discusses the transformative approach to customer experience, integrating both customer and employee needs. Allison highlights strategies for navigating evolving banking expectations, emphasizing personalized service amidst digital demands. Her insights on fostering collaboration across teams and utilizing data-driven decision-making underscore the importance of deep listening and adaptive design in improving service delivery.