Alison Barrett

Alison Barrett, Head of Scaled Customer Success at Airtable, has a rich background from Deloitte to leading customer success at top tech firms. She dives into the effectiveness of ambassador programs in fostering in-house advocates and shares how to leverage AI in customer success strategies. Alison highlights the significance of cross-functional collaboration for creating impactful customer education ecosystems and discusses Airtable's achievements in maintaining strong customer relationships and measuring success through data-driven insights.