Alexander Matthey

Alexander Matthey, CTO and co-founder of Parloa, discusses the future of customer service through AI agents. He challenges the notion that automation will lead to unemployment, suggesting instead that people will actually prefer human interaction. The conversation touches on the necessity of agility in a rapidly evolving market and how specialized AI can enhance customer experiences. Matthey emphasizes building high-quality AI platforms, like crafting a "Ferrari," to stay competitive and effectively integrate technology while navigating industry hype.