Alex South, a former prison officer and author, shares his gripping insights into life behind bars. He highlights the overwhelming sensory experiences and emotional toll of the job. South discusses the troubling reality of acutely mentally ill inmates in segregation units, revealing how both inmates and prison staff struggle in such chaotic environments. He emphasizes systemic failures that lead to violence and overcrowding, calling for urgent reforms in the prison system. His candid anecdotes shed light on a world many rarely see.