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Alex Levin
Co-founder and CEO of Regal.AI, a company focused on bringing a high-touch, aligned model to contact centers. Previously held product management and leadership roles at Personal, Thomson Reuters, and Handy.
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Oct 31, 2024
• 44min
The Future of Contact Centers: Blending AI and Human Touch with Alex Levin, Co-founder & CEO of Regal.AI
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In a fascinating discussion, Alex Levin, Co-founder and CEO of Regal.AI, dives into the future of contact centers by emphasizing the blend of AI and human interaction. He highlights the importance of creating personalized customer experiences, noting that human touch remains vital even in a digital-first world. Alex warns that up to 90% of contact center roles may shift to AI over the next decade. He also advocates for cross-functional collaboration to meet evolving market demands, ensuring organizations foster a customer-centric culture.
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