Alana Stoltzfus

In this discussion, Alana Stoltzfus, a leader in digital customer success at Okta, shares her journey from hands-on customer support to scaling self-service programs. She delves into the importance of digital growth and how Okta's Success Hub personalizes the customer experience. Alana highlights the significance of goal-driven communication, tiered customer entitlements, and the tech tools that enhance their strategies. Key lessons include starting small, the value of data, and adapting to customer needs for continual improvement.