Adrian Swinscoe
Advisor, best-selling author, Forbes contributor, and general explorer of the service and experience space. Host of the Punk CX Podcast.
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Jan 3, 2024 • 33min
Take a Punk rock approach to your CX and create more superfans with Adrian Swinscoe
Adrian Swinscoe, CX advisor and creator of Punk CX, discusses the punk version of customer experience and the need for business leaders to think differently. Topics include a bittersweet customer experience, challenging the status quo, creating true loyalty, and the importance of commitment and continuous improvement in CX.
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