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Abhii Parakh
VP and Head of Customer Experience at Prudential Financial. Focuses on scaling AI in customer experience and digital transformation.
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Sep 5, 2025
• 26min
The Future of Customer Experience in Financial Services with Agentic AI - with Abhii Parakh of Prudential Financial
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Abhii Parakh, VP and Head of Customer Experience at Prudential Financial, discusses the transformative role of AI in enhancing customer interactions and streamlining processes. He addresses the balance between AI efficiency and human empathy, highlighting the regulatory challenges in the financial sector. The conversation also delves into strategies for successful AI integration, emphasizing the collaboration needed between tech and data teams. Listeners gain insights on how to adopt AI responsibly while improving employee and customer outcomes in a rapidly evolving landscape.
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