Get the app
Abbas Haider Ali
VP/SVP-level customer success leader and investor with deep experience at GitHub, Twilio (Segment), and other tech companies, advising on post-sales organizations, retention, and GTM strategy.
Best podcasts with Abbas Haider Ali
Ranked by the Snipd community
Jan 14, 2026
• 53min
GTM 174: The 7% Rule: How AI Is Rewriting Customer Success Budgets (From 10% to 7%) with Abbas Haider Ali
chevron_right
Abbas Haider Ali, a seasoned VP of Customer Success at GitHub, shares insights from his extensive experience in tech. He discusses the shift in customer success budgets from 10% to 7%, revealing reasons behind this change, including how AI can both enhance and obscure customer retention. Abbas emphasizes the importance of retention costs over customer acquisition in the AI era. He introduces a budget allocation strategy and explains the emergence of AI-powered specialized generalists transforming support frameworks.
The AI-powered Podcast Player
Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
Get the app
