Abbas Haider Ali
VP/SVP-level customer success leader and investor with deep experience at GitHub, Twilio (Segment), and other tech companies, advising on post-sales organizations, retention, and GTM strategy.
Best podcasts with Abbas Haider Ali
Ranked by the Snipd community
16 snips
Jan 21, 2026 • 55min
Why Your Post-Sales Budget Should Be 7% of Revenue (Not 10%) ft. Abbas Haider Ali (Github)
In this engaging discussion, Abbas Haider Ali, Senior VP of Customer Success at GitHub, shares insights into post-sales investment strategies. He argues that budget allocation should drop from 10% to 7% of revenue driven by AI integration. Abbas introduces a six-layer customer health model and emphasizes the need for evolving playbooks to match customer demands. He also explores the concept of the 'specialized generalist' role in customer success, poised to revolutionize the field with AI tools. This conversation provides a roadmap for CS leaders in today’s rapidly changing landscape.
10 snips
Jan 14, 2026 • 53min
GTM 174: The 7% Rule: How AI Is Rewriting Customer Success Budgets (From 10% to 7%) with Abbas Haider Ali
Abbas Haider Ali, a seasoned VP of Customer Success at GitHub, shares insights from his extensive experience in tech. He discusses the shift in customer success budgets from 10% to 7%, revealing reasons behind this change, including how AI can both enhance and obscure customer retention. Abbas emphasizes the importance of retention costs over customer acquisition in the AI era. He introduces a budget allocation strategy and explains the emergence of AI-powered specialized generalists transforming support frameworks.
