Aaron Steele, Practice Lead at SOFTEL, previously spent 13 years at Microsoft working on Skype for Business and Teams. He shares insights on the challenges of integrating Teams Phone for small to medium businesses and the innovative use of NDI in broadcasting during the NBA bubble. Steele discusses his journey adapting communication solutions during the pandemic and emphasizes how AI can enhance user experiences in contact centers without losing the human touch. His expertise sheds light on the evolving landscape of unified communications.

Aaron Steele, a Microsoft Technical Program Manager with over 12 years of experience, dives into the world of Network Device Interface (NDI). He explains how NDI enhances Microsoft Teams for live broadcasts, showcasing its use by major organizations like the NBA. Aaron highlights the shift from traditional to advanced video production, making tools accessible to all. He also shares insights on improving webinar engagement and navigating complex online event formats, all while preparing users for exciting upcoming features.