In this discussion, Aaron Godby, Founder and CEO of Green Irony, shares his expertise on revolutionizing customer support with AI, emphasizing Salesforce's Agentforce platform. He highlights success stories from organizations like UNC Charlotte, demonstrating how AI cuts support response times in half. Aaron discusses the challenges of high turnover rates and rising costs in support teams, and the transformative potential of AI in handling mundane tasks and enhancing efficiency, allowing human agents to focus on more complex issues.
