Inside Chick-fil-A’s Infrastructure Recipe for a Perfect Customer Experience

In this best of 2023 episode, David Joy sits down with Brian Chambers, Chief Architect at Chick-fil-A Corporate.

Behind Chick-fil-A’s speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.

Join as we discuss:

• The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company.
• How edge computing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences.
• How Chick-fil-A’s engineers designed a high availability system capable of withstanding spiky events such as lunch rushes and promotions.
• Why Kubernetes is a no-brainer for their use-cases.