The Customer Wins How To Thrive Through Customer Experience With Shelli Taylor of Alamo Drafthouse Cinema
Shelli Taylor is the CEO of Alamo Drafthouse Cinema, an entertainment company providing the best cinematic experience in the world through good food, good beer, and good film in one place. She is an accomplished Fortune 100 executive and also serves as a board member and public speaker. Before Alamo, Shelli spent her 25-year global career with brands like Starbucks Coffee Company, The Walt Disney Company, and Planet Fitness. She is well known for leading high-performance teams through rapid growth and transformation to achieve outsized results.
In this episode…Do you find yourself getting distracted in most theaters and being able to fully enjoy the movie? Are there theaters that still offer singular, refined theatrical experiences?
Shelli Taylor believes that a theatre should focus on offering the best guest experiences when setting its rules and culture. As for Alamo Drafthouse Cinema, it has gone an extra step to become a dining cinema where food, beer, and film can be enjoyed in one location with dedicated customers. Now Shelli Taylor shares how they deliver the best film experiences to their customers.
In this episode of The Customer Wins, Richard Walker sits down with Shelli Taylor, CEO of Alamo Drafthouse Cinema, to discuss tips for the best customer experience in the film industry. Shelli talks about Alamo rules and culture and how they were developed, the value of hiring the right talent that aligns with your values, how to drive customer experience, and advice for entrepreneurs on how to win more customers.