Ep 15: Kim Hiler, Chief People Officer - Intradiem

Kim Hiler, Chief People Officer at Intradiem, joins host James Mackey to discuss how most companies say they are "people first" but don't actually implement a people-first culture, the many benefits of letting the lease expire on the physical office space,  employee lifecycle strategy: from first touch to alumni, and much more!

Episode Chapters

00:25 Who is Kim Hiler? 

02:01 How Intradiem technology helps contact centers 

03:15 Everyone says we’re “people-first”, but for most it’s lip service 

05:43 Living and breathing core values 

07:40 How do you actually implement a people-first culture? 

13:45 Letting the lease expire on the physical office space 

17:03 Survey, and listen, to your employees to find out what they want 

19:35 Employee lifecycle strategy: from first touch to alumni 

22:56 Elon Musk’s decree of ‘everyone come back to the office’

26:01 Minimizing stress and creating psychological safety in the workplace

29:25 Delivering surprise news means an HR failure

32:25 Top lessons learned from having an international team

37:12 The scale-trap with relationships

40:15 Putting people first is best for the business

43:15 Employer branding and talent attraction

Thank you to our sponsor, SecureVision, for making this show possible!

Our host James Mackey

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