The Product Opscast Product Opscast Episode 1: The Org is my Customer
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Aug 7, 2025 Cindy Camacho, an award-winning product management leader, brings her expertise to the discussion about the internal voice of the customer. She highlights the importance of listening to internal teams to drive product innovation and alignment. Cindy shares insights on building effective feedback loops and fostering a culture of empathy within organizations. She emphasizes knowing when to push for change and advises on handling internal risks while maintaining psychological safety, advocating that every team member plays a role in product success.
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Organization As The Customer
- Treat internal teams as customers whose feedback guides product and process decisions.
- Internal voice-of-customer helps proactively solve problems before escalations occur.
Use Diverse Feedback Loops
- Use multiple feedback channels: retros, councils, pre-mortems, and listening sessions.
- Synthesize patterns from these channels before deciding actions.
Internal Change Is Faster To Iterate
- Proximity and influence make internal change faster than external product changes.
- You can iterate and fail fast internally because you control more of the environment.