This week’s guest is an experienced technology consultant and author – with 4 books to his name, Kevin J Smith, who also started his life working on the shuttle programme at NASA…  From working in technology, Kevin is now fossed on the human side of work more than just frameworks and this is reflected in his latest book on the humanity of IT. We discuss a number of aspects of the evolution of how we work and use IT, now with a renewed focus on enjoying work – the happiness factor – both for our customers and of course our people. Kevin’s point about ‘happiness is contagious’ is well made and reflects the need to improve the work experience, as a more broadly diverse workforce. We are also now the ‘hub of the wheel’ for organisations, and we should focus on innovation more than just fixing things and keeping things running. We end up on the opportunity that we have to bring in new types of people to our workplace. As is ever the case our podcast workplace drifts into the bar, Kevin enjoys a bourbon..