This is the first part of a series on the 5 key touch points in your service department. We are joined by Darren Bedford to discuss the first point, which is the booking and pre-call.
We hear from a lot of service advisors that they just don’t have enough time. Well one of the first things you can do to improve this, is to have a robust system in place for bookings and pre calls.
Don’t miss this episode if you are looking to fine tune your service department.
Here are the highlights:
{01:18} 5 Touch points
{03:50} Where problems can start
{05:40} Rugby pass
{07:15} Bookings compared to service work
{11:09} Other garages problems
{15:45} Good pre-call
{25:00} Top Tips
About Symco Training:
Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only inspiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon’s words ‘real world’, it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal.
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