145: Build Your Customer Experience Superpower Through Meaningful And Profitable Interactions With Customers

Your Business Is A Journey. Invest In Yourself Today.

Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

In today’s episode, my guest is Romain Lapeyre the Co-Founder and CEO of Gorgias. They help Shopify brands to turn their support operations into a profit center. It’s an interesting paradigm shift. A customer service platform that actually makes a Shopify brand more money!

Gorgias helps to centralize customer interactions and automate responses to repetitive questions, so your support agents will become sales associates, who spend more time on meaningful, and profitable interactions with customers.

Let’s jump in and learn more about why 6000+ Shopify brands choose Gorgias.

What You Will Learn Today

• Why providing customer service on every channel will improve your customer experience.
• Scalable strategies and tactics to set up your support channel the right way.
• How to cut customer support time in half and eliminate ticket backlog.
• How support can help with retention and generate significant revenue.

Links And Resources Mentioned

• Gorgias
• Gorgias Shopify App
• Book a live demo of Gorgias - Mention "Fastlane" and get your second month free! - Thanks, Romain.
• Decathlon
• Hello Tushy

Thank You For Listening

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Episode Sponsor: OMNISEND

Today’s episode is brought to you by Omnisend, the leading Shopify automation platform to drive sales on autopilot.

With more than 3,000 5-star reviews on Shopify Appstore, Omnisend is a top email & SMS marketing automation platform that helps nimble ecommerce teams drive more revenue without increasing their workload.

Full Shopify integration, pre-built automation workflows, intuitive segmentation, and no-code editing make it easy to get up & running without diving into the gritty details - unless you want to.

More than 50,000 ecommerce brands use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly-relevant emails & texts.

Find out more about Omnisend today and start your 14-day free trial, no credit card required.

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