566 - Balancing Technology and Human Touch: Delivering Better Outcomes for Patients and Clinicians

In this episode of Talking HealthTech, Peter Birch speaks with Mecaela Couper, specialist solution consultant for healthcare, Colby Rook, senior account executive for healthcare, and Dr Greg McDavitt, physician executive and director for healthcare, all from ServiceNow.

The discussion covers the role of artificial intelligence and technology in reducing administrative burden for clinicians, improving patient outcomes, and optimising workflows within the healthcare sector.

The episode explores the intersection of digital transformation and the unique human elements that are central to effective healthcare delivery, based on insights from both clinical and technology backgrounds.

Key Takeaways

💡 The critical importance of freeing clinicians from administrative tasks to allow more time for patient care and improving outcomes.

🖥️ Effective digital transformation in healthcare is often "invisible" to the patient, improving systems and processes behind the scenes rather than at the point of care.

🤝 Co-designing technology solutions with frontline clinicians and gathering feedback ensures tools are genuinely useful and easy to adopt in practice.

🔒 Implementing strong governance and risk management around AI tools is vital, including controlling access and monitoring data privacy.

🔄 Transformation efforts should be holistic, considering impacts across the whole healthcare ecosystem, from frontline staff to back-office operations and the broader continuum of care.

Check out the episode and full show notes on the Talking HealthTech website.

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