Customer Confidential: Untold Stories of Earned Growth

Ep. 13: Dishing up real-time feedback

Jun 26, 2014

46:43

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Rob Markey talks to Humm CEO Bernard Briggs and Robert Irvine, host of the Food Network's Restaurant: Impossible, about Humm's customer service tools (11:30), the surprising lessons of real-time feedback (15:13) and what's next for the company (41:21).

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