Joe Polish sits down with former FBI hostage negotiator Chris Voss and communication expert Jefferson Fisher to break down what actually works in high-stakes conversations—at home, in leadership, and in negotiations—without slipping into aggression or defensiveness.

Here's a glance at what you'll discover in this episode:

Why most leaders spend 80% of their time communicating yet never learn how to do it effectively, and what separates those who connect from those who collapse under pressure.
The myth of "finding common ground," and why trying to relate can quietly destroy empathy instead of build it.
The counterintuitive reason sharing your own story often backfires, and what to do instead to make people feel truly heard.
How one airplane disaster proved Chris Voss's rule that "common ground" can be the fastest way to lose trust.
The fine line between aggressive, assertive, and passive, and how to command respect without crossing it.
A phrase Jefferson Fisher says can help stop an argument and save a relationship (used by countless couples and CEOs alike).
A handful of simple words that dissolve defensiveness and open the door to real resolution.
How to turn anger into intelligence: what neuroscience and hostage negotiation reveal about why "strategic umbrage" always fails.
The mindset that makes you unshakable in any crisis, and why c________ is stronger than confidence.
The simple breathing trick Jefferson teaches to steady your voice and calm your nervous system before the words even start.
The hidden ingredient of influence that outperforms charisma, and how to use it so people lean in when you speak.
The surprising mindset shift both Chris and Jefferson say can transform every negotiation, every argument, and every relationship.

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