How to Give a Heartfelt, Genuine Apology and Navigate Difficult Conversations | E92 Jonathan Miller

So you messed up and need to apologize to someone? It was an honest mistake, you feel terrible, and you want to say sorry. How do you do that in a heartfelt, genuine way?

A proper apology can quickly repair a relationship and lift a weight off of the givers shoulders but a bad apology…that can be disastrous and lead to even more hurt.

Between politicians, CEOs, and celebrities, we have seen our fair share of examples of those bad apologies where blame was shifted and responsibility wasn’t taken.

Luckily we have Jonathan Miller, a communication coach, to share with us a framework and give us an example of a good apology. This is a replay from an episode way back in the vault, episode 15, so I’m guessing you haven’t heard this one before and it was too good not to resurface.

Jonathan shares a ton of great insight on how to have mindful communication like how to resolve conflict or how to compassionately deny an invite to a party. This episode is a great reminder that our words have impact and if you’re mindful about them, communication can be your superpower.

If you’re a listener of the show and haven’t left us a rating and review, we’d really appreciate it if you did. And if you’re new, nothing for you to do, sit back, relax, and let’s learn something new.

I hope you enjoy my conversation with…the rock climbing, mediating, nomadic traveler…Jonathan Miller.

Key Takeaways:

• The same words can be interpreted multiple ways
• How to minimize conflict from miscommunication
• Instead of good or bad, consider what works or doesn’t work
• Denying responsibility through our language
• Impact of our words
• Why conflict isn’t inherently bad
• How to give a heartfelt apology

More of Jonathan:

LinkedIn: https://www.linkedin.com/in/millerdjonathan/

Website: https://www.level7.is/

More of The Struggle is Real:

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