Lean Blog Audio Human Nature Around Incentives & Rewards
Dec 12, 2016
Brian Joiner, an influential figure in management and author of 'Fourth Generation Management,' shares insights from his work with W. Edwards Deming. He discusses how extrinsic rewards can undermine intrinsic motivation, detailing the pitfalls of targets and quotas. Joiner highlights real-world examples like the VA waiting times and Wells Fargo to illustrate how people often manipulate systems rather than genuinely improve them. He challenges the effectiveness of traditional incentive programs, urging a reevaluation of what truly drives employee engagement and performance.
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