Keys To The Shop : Equipping Coffee Shop Leaders 387: Innovation and Building a Better Coffee Business w/ Miranda Caldwell
As the 2023 begins it is a great time to take inventory of our cafes and roasteries and really look at what we have done and where we can not only improve, but what needs to change. How can we keep up with the changing industry while still serving our customers? Where do we need to innovate and what are the first steps to building a better business?
Today we are discussing all of this and more with our guest Miranda Caldwell!
Miranda Caldwell is a coffee business coach and the founder of The Coffee MBA, a community where she teaches business courses for the specialty coffee industry. Since 2000, she has held leadership positions at coffee roasting companies in roles spanning operations, procurement, quality, sales, retail, and education. In 2022 she completed her Masters of Business Administration from a joint program with The University of Manchester and Indiana University. Her primary goal is to improve profitability for coffee roasters, believing they're the key to unlocking profitability for the rest of the value chain.
In this conversation we will be discussing Miranda's bold approach to coffee business operation, innovation, and values based leadership and product development that will give you a head start on reaching the next level in your coffee biz.
We cover:
- Discovering, leaving, and returning to the coffee industry
- Professional development
- Defining success
- Profitability
- Change perspective on our product
- Where to start to build better
- Curiosity and innovation
- Values to rally around
- What an MBA taught her about what our industry needs
- Innovation pipelines and Learning from Nestle
- Customer feedback
Links:
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