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Long-Term Value Creation
- Build human and social capital by carefully hiring and fostering a motivating culture.
- Avoid high debt levels, which can force short-term, unfavorable decisions during downturns.
Southwest Airlines' Strategy
- Southwest Airlines prioritizes its employees by avoiding layoffs, even during downturns.
- Their low debt levels enable this commitment and allow for selective hiring.
Forging a Strategic Identity
- Define your company's strategic identity by focusing on internal values and capabilities before pursuing market opportunities.
- Prioritize building an institution over chasing short-term profits.