627. Retention Is the New Growth

Client churn doesn’t usually show up as a flashing red warning light. It’s quiet, subtle, and often invisible until it’s already eroded your growth. In this episode, Brian Gubernick unpacks why retention is the real growth engine for any business and why obsessing over new client acquisition while ignoring churn is like filling a leaky bucket.

You’ll learn three tactical levers you can deploy immediately: Post-sale engagement that builds trust and loyalty from day one; Surprise-and-delight moments that transform transactions into relationships; Community building that makes leaving your business feel like leaving a tribe.

Retention may not feel flashy, but it’s where compounding begins. Protect what you’ve worked so hard to build, and watch how scaling becomes simpler.

Because in business and in life retention is the new growth.

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Tune in to this podcast every weekday morning for 10 minutes or less as Brian shares lessons and stories about how to make positive changes in your life and business, one day at a time.

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Meet Your Host:

Brian Gubernick is a visionary leader with over 20 years of diverse business and life experience. Currently the Chief Real Estate Officer for PLACE Inc and Co-Founder of Metrix Masterminds, Brian has held numerous other significant roles in the real estate industry including property investor, Realtor, sales team owner, brokerage operating partner, title/escrow company investor, property management partner, and start-up executive. Brian has also trained and/or personally coached thousands of sales professionals on the tenants of business success, leadership, and personal development. 

Brian’s passion for excellence is matched only by his love for family. He resides in Scottsdale, Arizona, with his wife and two daughters. When he’s not creating exceptional real estate experiences or nurturing his entrepreneurial ventures, Brian can be found enjoying quality time with his loved ones.

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