CX Today The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.
Five prominent CX analysts join the panel to run through each story.
This month, those analysts include:
Zeus Kerravala, Principal Analyst at ZK Research
Liz Miller, VP & Principal Analyst at Constellation Research
Shelly Kramer, President & CEO at Kramer & Company
Justin Robbins, Founder & Principal Analyst at Metric Sherpa
Tim Banting, Head of Research & Business Intelligence at Techtelligence
During the discussion, they touch upon the following news stories:
🤝 Thomas Bravo to Acquire Verint & Merge It with Calabrio 🤝
Verint is set to be acquired by Thoma Bravo in a deal that values the tech provider at $2BN, including debt. Once the deal goes through, Verint will merge with Calabrio. This could have significant industry consequences. Our analysts share their hot takes.
🕊️ Salesforce to Snap Up Bluebirds, Waii, & Regrello 🕊️
Salesforce, which recently made three acquisitions in three weeks. These include:
Bluebirds - A presales prospecting platform provider.
Waii - A natural language-to-SQL platform provider.
Regrello - An AI-powered collaboration system for supply chain and operations.
But what's with all the spending, and which acquisition stands out? Our analysts share their thoughts.
🧑 A Proposed New Bill Aims to Mandate Human Customer Service 🧑
A proposed new bipartisan bill aims to require contact center agents to immediately disclose their location and/or whether they’re AI. It's called the "Keep Call Centers in America Act of 2025". Our analysts break it down.