We share the platform at SITS with David Wright, Chief Value and innovation Office from SDI, at the Service Desk and IT Support Show in London. Brilliant discussion relating to some recent SDI research, on the positive improvement in the perception of IT since Covid, recent changes, the impact of the pandemic – ‘this has moved things forward by 5 years, we’re all back, we’ve moved in and now we are talking about the future of the Service Desk and what this means in the new digital workplace. Experience management and new engagement… and much more. David talks 10 to the dozen, this is a dynamic and positive discussion – of course, we end up in the bar drinking Welsh beer..!?!?