NEJM Interview: Dr. Kenneth Poole on the challenges involved in interpreting patient-experience ratings, including bias against black physicians.

Dr. Kenneth Poole is an internal medicine physician and the medical director of patient experience at the Mayo Clinic in Arizona. Stephen Morrissey, the interviewer, is the Executive Managing Editor of the Journal. K.G. Poole, Jr. Patient-Experience Data and Bias — What Ratings Don’t Tell Us. N Engl J Med 2019;380:801-803.