Cindy always knew she wanted a profession where she could help people. As a young receptionist at a dental practice in Branson, Missouri, she found her dentist to be a willing mentor—and the job just clicked. She quickly learned about the many aspects of working in a practice, and her training in clinical and clerical skills provided all the tools she needed to embark on a lifelong career.

Along the way, Cindy has served as a certified dental assistant and office administrator, in addition to earning a Bachelor of Science degree in Health Administration. She loved getting to know her patients and used her quick sense of humor to make their appointments—and her work—fun and rewarding. Just ask the Branson entertainer who sat down for X-rays one day and asked what the lead apron was for. Cindy said it was in case he blew up, then proceeded to go around the corner and flinch as she pressed the button. When she said they’d gotten lucky because he was still there, he laughed so hard the plastic X-ray device flew out of his mouth.

Today, Cindy is passionate about training and consulting for dental practices. She is a former Field Training Manager for a Practice Management Software. With more than 17 years of training experience, and over 30 years in dentistry, she excels as a large-group presenter at workshops and seminars. She’s excited to be part of the GTS team and share her know-how and knack for practice security, paperless processes, staff management, and productivity.

One of the things Cindy loves best about working with practices is helping dentists and staff to let go of their fear of change. Sticking to “the norm” can hold practices back from discovering true productivity and delivering the stellar patient care practices want to be known for. She is an expert at helping to turn that fear around and giving practices the ability to work at more efficient and exciting levels.

In her down time, Cindy is a swimmer, a singer, and a movie buff. She has two grown sons and lives outside of Springfield, Missouri, with her husband Mike and maltipoo Casper. She can be reached at: cindy@GTSgurus.com.

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156 - Is Patient Communication the Key to Retention and Growth?