0063 - Dialogue before Outsourcing with Henric Malm

Welcome to the Design Talk podcast. Today's team is: Fooz Alsubaie, Aoife Cooper, Viet Ho, Ivan Spiek and Maurice Farnan

Our guest for today is Henric Malm.

And our theme is Sourcing Models and Decision Making - making your mind up, how vendors make decisions to help clients to outsource?

Questions 

-How do client/vendor relationships differ across different engagements? What works, what doesn’t work?

- Talking about starting a new engagement with a client.

- How can vendors maintain their value proposition and differentiate themselves from competitors?

-Is every client/vendor arrangement unique? Why do you think that is?

-Trust and risk are major issues for a client, what is your strategy for winning their trust and easing their anxieties?

-Do your solutions always go as planned? What complexities or obstacles do you regularly encounter? How do you overcome them

-Does distance matter anymore?

-Last question: What is the opportunity cost for the client if they don’t go for your service? Pitch it to me.

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